Voice model not speaking
# support
v
Hello Vapi Team, We're in production with your solution and I got a weird behavior where at the end of call, the full text is not said by the model. Looking at the logs in vapi dashboard, it even looks like 11labs didn't answer. Here is the
call_id
019aa6c1-8d30-7662-b91f-dcbc6501a2d0
v
Action Step: Go to your Vapi dashboard, navigate to
Observe > Call Logs
, and enter your call ID (
019aa6c1-8d30-7662-b91f-dcbc6501a2d0
) to review the transcript and error details. This will help you pinpoint if ElevenLabs failed to respond or if there was a configuration issue. If you see an error related to the TTS provider, also check the [ElevenLabs Status Page](https://status.elevenlabs.io/) for any ongoing incidents. Source: - [Debugging voice agents](https://docs.vapi.ai/debugging)
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