Transfer timeout does not work
# support
j
I already created a post with this https://discord.com/channels/1211482211119796234/1435697639743033436 but it seems after a while posts don't get any other answer so I am reposting to maybe have it fresh and get some eyes on this. I already tried the configuration suggested and it does not work. It does not even allow to set that configuration.
v
To set a transfer timeout for assistant-based warm transfers, ensure your configuration includes the
maxDurationSeconds
property under
transferAssistant
. For example:
Copy code
json
"transferPlan": {
  "mode": "warm-transfer-experimental",
  "transferAssistant": {
    "firstMessage": "Hello, I have a customer on the line. Are you available to take this call?",
    "maxDurationSeconds": 120, // Timeout in seconds
    "silenceTimeoutSeconds": 30
  }
}
Note: This only works with Twilio numbers. Double-check that your configuration matches this structure and that you are using a supported provider. For more details, see the [Assistant-based warm transfer documentation](https://docs.vapi.ai/calls/assistant-based-warm-transfer). Source: - [Assistant-based warm transfer documentation](https://docs.vapi.ai/calls/assistant-based-warm-transfer)