Hello! After more than one month working without problems, now Deepgram Voices are not working and the calls are failing. This is a stable feature and breaking this functionality affects a lot of production workflows, of course, I am working in the Weekly cluster. Please, could you take a look and make sure this kind of errors doesn´t happen again? I send you two Call IDs in case you need it: 019abf2f-04e4-7dde-9123-4e0facc82cad 019abf32-ac24-7881-9e79-18e5ec623c30 Thanks! https://cdn.discordapp.com/attachments/1443187692497277098/1443187692815781898/image.png?ex=69851a87&is=6983c907&hm=9014546aeb332d8a70e96fa2bb2cab494bff15bceabb696f1ad98b437d0f56f9& https://cdn.discordapp.com/attachments/1443187692497277098/1443187693595918456/image.png?ex=69851a87&is=6983c907&hm=8f9a1f0b5dc7911334dbb4cb08c9136b1ccad6244c19eee4d308e8c84d8ca73e&

Action Step: Please check the [Deepgram Status Page](https://status.deepgram.com/) for any ongoing service issues, and then review your failed call details in the Vapi dashboard under

Observe > Call Logs

to see specific error messages and integration issues. This will help you quickly determine if the problem is due to a provider outage or a configuration issue in your environment. If the issue persists after these checks, consider sharing the error details from the dashboard with support for further assistance. Source: - [Debugging voice agents](https://docs.vapi.ai/debugging)

1. Deepgram has not reported any service issues. 2. I am using your native integration with Deepgram, so the problem is not likely to be something I can change. Please, check your side.

Hi Geremayaa, If you are experiencing issues with Deepgram voice services, such as transcripts not loading or voice clicking, here are some steps you can take: 1. **Check Deepgram Status**: Visit the [Deepgram Status Page](https://status.deepgram.com/) to ensure there are no ongoing service disruptions. 2. **Debugging Steps**: - Review the

Call Logs

and

API Logs

in the [Vapi Dashboard](https://dashboard.vapi.ai/) to identify any errors during the call sessions. - Monitor webhook deliveries and server responses in the

Webhook Logs

if integrations are failing. 3. **Configuration Check**: - Ensure that the

DeepgramVoice

settings are correct in your configuration, including the

model

property (default:

"aura-2"

), and that you choose an appropriate

voiceId

from the available options such as

"asteria"

,

"luna"

, etc. 4. **Testing**: - Use the "Talk to Assistant" and "Call" features on the dashboard to directly test the voice agent without involving network variables. 5. **Integration with Other Tools**: - Confirm that the integration with other tools and workflows is properly configured and that endpoint URLs are correct. If these steps don't resolve your issue, you can refer to the Vapi [debugging documentation](https://docs.vapi.ai/debugging) for more detailed troubleshooting steps.

It´s working now but it wasn´t Deepgram´s fault. How can we be sure that it is not breaking again?? Can we at least configure a way to notify us when this kind of error happens??

We’ll keep an eye on things to make sure it stays that way. If anything ever does come up, we’ll let you know right away.

Is it possible to configure a fallback TTS?

Yes, you can find the API documentation here to set a fallback:

Already applied, thank you Kyle

Glad you were able to get this resolved. If anything else comes up or you need further assistance, we’re here to help.