Call ID: 019ac138-e4c0-7556-baeb-ea9dd6a7d7f8 Org ID: 14d31e07-98c4-4f99-aefd-4d35ed5baa80 Can we figure out why voicemails are not being left? I have : voicemailDetection: { provider: 'vapi', }, When making the calls

Your current configuration is missing required parameters for Vapi voicemail detection. Update your config as follows:

javascript
voicemailDetection: {
  provider: 'vapi',
  backoffPlan: {
    maxRetries: 5,
    startAtSeconds: 2,
    frequencySeconds: 2.5
  },
  beepMaxAwaitSeconds: 12
}

This should enable proper voicemail detection and resolve the "No Answer" issue. For more details, see the documentation I have found. Source: - [Voicemail Detection Documentation](https://docs.vapi.ai/calls/voicemail-detection)

Those are optional fields are they not? @Vapi Support Bot

Yes, those fields are optional, but you must set a

voicemailMessage

for voicemails to be left—otherwise, the assistant will hang up even if voicemail is detected. Try adding this to your config:

javascript
voicemailDetection: { provider: 'vapi' },
voicemailMessage: "Your voicemail message here"

This should resolve the "No Answer" issue if voicemail detection is working as expected. Source: [Voicemail Detection Documentation](https://docs.vapi.ai/calls/voicemail-detection)

Figured out the problem, had a bug in including a voicemail message on my end. Mark this as solved.

Hi SlaviSavanovic, It looks like you're inquiring about voicemail detection. To configure voicemail detection with Vapi, you have several options and customizations: 1. **Voicemail Detection Providers**: Choose between Vapi, Google, OpenAI, or Twilio for your detection method. Each has unique strengths, such as Vapi for speed and accuracy, or Google for audio precision. 2. **Configuration Options**: - **Provider**: Select your provider with the

provider

property. - **Detection Type**: Specify

audio

for native audio models or

transcript

for ASR-based detection. - **beepMaxAwaitSeconds**: Set this to control how long to wait for a beep before starting your message. Recommended default is 30 seconds. - **backoffPlan**: Customize

startAtSeconds

,

frequencySeconds

, and

maxRetries

for optimal detection balance between speed, accuracy, and cost. 3. **Best Practices**: - For sales outreach, use Vapi with

startAtSeconds: 2

,

frequencySeconds: 2.5

, and

beepMaxAwaitSeconds: 25

. - For customer support, Google is recommended for precision with settings like

startAtSeconds: 3

and

maxRetries: 8

. For specific setups, refer to the [Voicemail Detection documentation](https://docs.vapi.ai/calls/voicemail-detection) for complete configuration examples and further guidance.