Agent stays silent after tools
# prompt-tip
r
I’m having an issue with my agent: after the booking tool and SMS tool run, the agent becomes silent. The flow is clearly defined — once the caller confirms the appointment, the agent is supposed to provide a recap. Instead, it just stops talking, and I have to manually re-engage the conversation. I’ve already spent hours trying to fix this, and I’m really losing patience. Can you help me understand what’s going wrong?
s
I am sorry to hear that I have faced similiar issues before. Here is the reason: The agent lost the context after the external tools run and, the tools do not return the control to agent. Please confirm if this is the case
r
So the problem is with the N8N workflow / integration??
s
Maybe But in my case, I use python code
r
Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!