I have just experienced this critical issue... call recordings were all available on my account, now I came to check some recent logs after a few calls came in and not only are the new calls not there, but all previously available call logs and recordings all disappeared all the way back to Nov 21st... I've noticed this issue has been brought up by several other users... this is critical to the user experience and not to mention to maintaining a positive experience and clear records for our end clients that we are serving via VAPI. Can someone please tend to this and check my account/this VAPI Platform wide issue? This is not a sustainable approach if I am to onboard even more clients... please advise #1211483291191083018

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

Action Required: Please escalate this issue to Vapi support by including your call IDs, timestamps, and a brief description of the missing logs. You can do this directly from the [Vapi dashboard](https://dashboard.vapi.ai/) or via the support channels listed in the [debugging documentation](https://docs.vapi.ai/debugging). Tip: Clearly state the expected vs. actual behavior to help the support team investigate faster. Source: - [Vapi Debugging Documentation](https://docs.vapi.ai/debugging)

Hi, I have the same problem, all logs after Nov 6 disappeared!!!

Hey @nasser, unfortunately VAPI support isn't available on weekends... brutal for the kind of service they offer lol. In any case, I just experienced the same issue, and I was very worried, this would cause a huge headache with all my clients. I ended up going through the VAPI API to retrieve calls, I was able to see the full list of my calls and it provides the recording URLs too. This seems to be a VAPI frontend UI issue, hope they fix it soon. Use the following API call: curl -X GET "https://api.vapi.ai/call" -H "Authorization: Bearer YOUR-API-KEY" \ -H "Content-Type: application/json" This will list all your calls (up to 100 records I believe), and then you can parse through it to find the calls you want to review, and the associated call recording URL

Same issue here. Calls not logging, also current logs have wrong date.

Same issue, I see a few reports of other people having the same issue as well. All past week logs missing. That being said the API still works so my platform is still logging every calls...

Same issue here - no call logs since 21 Nov. I was running through my commits checking to see if I broke anything - then a few hours ago, all the calls are suddenly appearing again (somewhat inconsistently)

This problem usually happens when Vapi’s logging or storage system experiences a temporary outage or a backend migration, which can cause recent call logs and recordings to stop appearing or previously saved logs to temporarily disappear. Although calls are still being processed, the logging layer may fail to sync correctly, which is why the dashboard shows missing entries. The best immediate step is to contact Vapi support with your project ID so they can manually verify your account’s logs on their backend and restore any missing data. This issue has affected multiple users at the same time, so it’s almost certainly a platform-level bug rather than something wrong with your setup. Support can usually recover the logs and confirm once logging is stable again to ensure your clients’ data remains intact.

Hi, I am sorry for the delayed response, The call logs being not available was a known issue and it has been fixed. Please try again to check if your logs are appearing. Apart from that, Call logs are deleted for the following reasons as well - Manual Deletion (API/Dashboard) - Data Retention Policy (compliance plans like HIPAA and 14 days default for PAYG accounts) - Campaign Deletion: Calls belonging to deleted campaigns are marked call-deleted Please let me know if your issue still persists. Thank you