Vapi and Freepbx integration issue
# prompt-tip
t
FreePBX is sending calls from a normal SIP trunk straight out to a Vapi SIP URI, e.g.: Dial(PJSIP/vapi_trunk/sip:username@sip.vapi.ai,60) SIP side is fine: call is answered, bridged, stays up 10–20 seconds, CDR shows ANSWERED, both legs ulaw/alaw, PJSIP trunks have Direct Media = No, Rewrite Contact/RTP Symmetric/Force rport = Yes. Oracle + OS firewalls have UDP 5060 and 10000–20000 open, Asterisk SIP Settings has the correct external IP and local network. From the caller’s side I got absolutely nothing audio wise. no voice from the Vapi side, even though logs look totally normal. Anyone running FreePBX and Vapi that could help me out? I would appereciate it.
r
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
Hey Tapex, Can you provide us a latest call id which faced this issue, we will explore our logs to degub your problem. Kind Regards, Sarthak Vaih