URGENT - Audio source is blocked in « web » (I wan...
# support
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Hello Vapi team, I have a problem with the telephony configuration of my assistant. I already linked a Twilio phone number in the “Phone Numbers” section, and calls to this number do reach my assistant correctly. However, inside the assistant settings, the Audio Source is always forced to “Web”, when i switch to Twilio, i don't have the option to publish my changes, and when I refresh my browser, the "web" mode returns. In addition to this, in Settings → Integrations, the Twilio integration does not appear at all, so I have no way to select or enable Twilio for the audio pipeline. Everything suggests that Twilio is not enabled for my organization, even though I am already using a Twilio number. I would like "twilio" mode to be activated for me. The email of my account : aminezz2@outlook.fr Could you please enable Twilio for my organization so I can use the Twilio audio mode instead of the forced Web mode? Thank you very much! https://cdn.discordapp.com/attachments/1444482581579174040/1444482582107389993/IMG_0920.jpg?ex=694dd43c&is=694c82bc&hm=4c679586bfcfebfdaa7722d7b91fe80b3e4231a63992153e57d01656eb1b4583& https://cdn.discordapp.com/attachments/1444482581579174040/1444482582518693958/IMG_0919.jpg?ex=694dd43c&is=694c82bc&hm=fe9afb3d831376a4cbc2e78dfa53a29b29b8c34196f272c3855280827f24229f&
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Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
Hi aminebdl, If you have any questions or need assistance with setting up or troubleshooting your use of Vapi's WebSocket for real-time audio streaming, feel free to let me know how I can help. You can initiate a WebSocket call using the information and examples provided in our [WebSocket Transport documentation](https://docs.vapi.ai/calls/websocket-transport). Please share more specifics about your issue if you need targeted assistance.