I just got hit with a bunch of charges for december 1st. Can we please look into why this happened and refund the amount charged? I am certain i did not use this many credits. org id: 14d31e07-98c4-4f99-aefd-4d35ed5baa80 https://cdn.discordapp.com/attachments/1445122750573187145/1445122751680741516/image.png?ex=6944f3b1&is=6943a231&hm=440f5cf2531f210839d889c5aac4ce7e67b2d745d4d39799a100a0d70becd352&

To review and dispute unexpected charges, please visit your [Vapi billing page](https://dashboard.vapi.ai/org/billing/credits) to see a detailed breakdown of all credit purchases and add-ons. If you believe these charges are incorrect, use the "Contact Support" option on that page to open a ticket with your organization ID and transaction details. This will ensure your request is escalated to the billing team for investigation and potential refund. According to the documentation, all finalized credit purchases are managed through this billing portal. Source: - [Vapi Changelog November 30, 2024](https://docs.vapi.ai/changelog/2024/11/30)

I can help you figure out why those charges appeared. Do you know which agents or workflows were active on your account yesterday? If you want, you can DM me and I’ll help you check the usage step-by-step.

@Vapi Support Bot Please help!

To process your refund request: 1. Locate your email address associated with the account. 2. Issue the refund directly via Stripe as per internal procedures. If you need further assistance, please confirm your email so the support team can proceed. Source: [Vapi internal support documentation](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)

i'm not doing that here... i would like to communicate with the team directly, it's been 24 hours

To escalate your billing issue directly to the Vapi team: - Go to your [Vapi billing page](https://dashboard.vapi.ai/org/billing/credits), click the "Contact Support" option, and include your organization ID and a summary of the charges. This will ensure your request is routed to the appropriate team for urgent review and follow-up. Source: [Vapi internal support documentation](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)

Guys I've been using vapi for almost 2 years, this seems intentional at this point that no one would respond to this

Hey, I see that you have 19808 minutes consumed and 6,135 providers in December, responding to the charges applied in this month, you can check more details on Feel free to reach out if you have any more confusion.