In workflows, it would be great if there was a "is...
# feature-requests
j
In workflows, it would be great if there was a "is required" checkbox when setting "Extract Variables". Currently, (from my experience) if I set a variable to extract, the agent HAS to define that variable before it can move to the next node. Ideally, making a variable not required would allow me to dynamically populate those variables as needed, and would eliminate the need to create extra nodes to map out additional logic. For example, I work at a bank. I'm buildling a Card Dispute workflow agent to field calls for disputed transactions like card fraud, duplicate transactions, product not received, etc. Depending on the dispute type, it takes the caller down different routes, asking different questions. One of those questions is, "Did you contact the merchant?", if the answer is yes, it asks the caller what day they contacted the merchant. If I ask all of these questions from the same node, and they say "No" to contacting the merchant, it still asks for the merchant contact date, since that's a variable it wants to extract, so I need to build out additional nodes for this single question. With a "is required" feature, I can prompt the agent to disregard that contact date variable, depending on the answer to the "Did you contact the merchant?" question. Sorry for the word salad, and hopefully all of that made sense. Thank you all for the work you're doing!