Outbound call failure
# support
m
Hi, We can’t trigger outbound calls through http request (from Make). I’ve tried out Vonage phone numbers and Twillio phone numbers as well, I’ve been emailing with both, and the issue does not at the telephony provider’s side! The number and the assistant ID is correct. (And the formatting of the number we wanna call with the system is correct as well.) These are Hungarian Phone numbers, and we would call other Hungarian phone numbers. The call logs are: And the logs are empty as well. Very very weird situation, because previously it worked! Now multiple clients waiting for this solution! What could be the issue? And how can I solve it? Thank you! https://cdn.discordapp.com/attachments/1446067635329564784/1446067635589484634/6a74f50e-b478-4b92-8200-6f1813cea041.jpg?ex=6941cc2e&is=69407aae&hm=9745a8d9fbabfaafa3491f5ac1dc6c9918d256e53b9b0122f32d57df233883f2& https://cdn.discordapp.com/attachments/1446067635329564784/1446067636147322891/70fe31c7-8440-4e70-aa79-5e983667f4c7.jpg?ex=6941cc2f&is=69407aaf&hm=165d7fd30d34176ab28ac8437e219dfc35ba39275361e64c19b289663ce394da& https://cdn.discordapp.com/attachments/1446067635329564784/1446067636495585351/5eac518f-c241-4187-b15e-f7ad8e9dc0a9.jpg?ex=6941cc2f&is=69407aaf&hm=6d792a4c48b2fafeae7ce9713b29be05c7a8e717b35d834ab9f4af84978e802a&
v
Actionable Next Step: Since the error
call.start.error-get-transport
indicates a transport configuration issue and is a known intermittent problem, the fastest way forward is to contact Vapi support with your call ID for direct assistance.
Copy code
text
Include in your support request:
- Call ID: 019ae462-898d-7000-8313-00b2d9ec417a
- A summary of the issue and recent changes (if any)
This will help Vapi investigate backend logs and resolve the issue quickly for your clients. (Reference: information found at https://docs.vapi.ai/calls/call-ended-reason and Discord support threads) Sources: - [Call ended reasons Vapi Documentation](https://docs.vapi.ai/calls/call-ended-reason) - [Vapi Discord support thread](https://discord.com/channels/1211482211119796234/1372358449761091584)
u
Also affected here with all call IDs
d
Not sure if it's relevant to your problem, but I noticed you seem to be using the HTTP app in Make to initiate the outbound call. You're likely to find it much easier (and possibly more reliable) to use the
Create Call
module in Vapi app in Make.