Issue with VAPI agent constantly saying unable to ...
# support
l
Hey so I’ve connected my GHl to Vapi, put the 4 tools on to the agent, given the calendar ID from GHl into the calendar tools and put the recommend part of the prompt from the integration support, but anytime my agent calls it constantly says unable to access the calendar or says it’s booked calls at random times but never does, I’m not sure the contact part is working now with no real way to know Here’s some of my call IDs 019ae03b-5e50-7555-be85-12968f76fcfe 019ae034-8ca5-7115-8543-2351cef27fe4 019ae030-2c88-7555-be79-d3d0b61831fe Please let me know if you need anything else
v
Action Step: Test each GoHighLevel tool individually in your Vapi Dashboard to pinpoint where the failure occurs. - Go to Tools > [Select Tool] > Test and use sample data (e.g., a known contact email or calendar ID). - This will help you identify if the issue is with contact retrieval/creation, calendar availability, or event booking. If a tool fails, note the error message for targeted troubleshooting. [See GoHighLevel integration docs for more details](https://docs.vapi.ai/tools/GHL) Source: - [GoHighLevel Integration documentation](https://docs.vapi.ai/tools/GHL)
l
There is no test button when going into the tools like mentioned?
a
it is an issue with the connection to the mcp. and they have not fixed the issue yet!
l
Ah ok @Austin | Zen does it work via API key?
@Austin | Zen I just connected via the private settings on my GHl with a api key and I just get the same error here is the call log 019aeea3-6f1d-700d-8e41-444b3f7b9aed
Another one here I put a part in the prompt to ensure time zone is correct etc and it still doesn’t pull from GHl
019aeeb0-6efd-7881-b2b4-60d4379532f0
a
Same i have done all those changes and Im still not getting it to connect! has vapi gotta back to anyone to understadn what to do?
l
I’ve done so much searching online the forum and Reddit man seems like so many people having this issue @Austin | Zen 😬
a
Ya, I know i have been on here every day looking for an awnser. and i just saw they did confrim it is an issue on their end and they are trying to find a fix for it.
c
Hi Luke_UK95, The issue you're encountering seems related to the ongoing problems with the GoHighLevel MCP connection. Many users have faced similar challenges, and it's been confirmed that the root of the problem is on the Vapi's end. In your case, here are a few steps to try for further isolation of the problem: 1. **Test Individual Tools**: Go to your Vapi Dashboard, use the Test button in the tools section for each GoHighLevel tool with sample data, such as a known contact email or calendar ID. This can help identify if the problem lies in contact retrieval, calendar availability checking, or event creation. 2. **Check Configuration**: Ensure that the calendar IDs and API keys are correctly set and that all necessary permissions are granted in GoHighLevel. Double-check the input and format for timezone, start and end dates in the availability tool. 3. **Monitor Call Logs**: Review the call logs in the Vapi dashboard for specific error messages or issues related to the tool's calls. Unfortunately, until the issue is resolved on Vapi's side, complete functionality might not be possible. Keep an eye on updates from the Vapi team regarding this issue.