do we need to do any verifications to make outboun...
# support
a
do i need to do any verifications to make ai outbound calls?
c
Sorry to hear about the issues you are having with account access! Please provide the email address associated with the account and we will take a look in the backend to find any issues.
v
Yes, you need to complete verification steps to make AI outbound calls. - Register your business and phone numbers through Trust Hub and CNAM to establish caller legitimacy. - Ensure compliance with FCC/TCPA regulations by obtaining customer consent before calling. Example checklist:
Copy code
1. Complete Trust Hub verification
2. Register CNAM (Caller ID)
3. Follow TCPA consent guidelines
These steps are required for outbound calls, regardless of whether you plan to make 10 or 10,000 calls. For more details, see the [Vapi outbound calling documentation](https://docs.vapi.ai/phone-calling/outbound-calls). Source: - [Vapi Outbound Calling Documentation](https://docs.vapi.ai/phone-calling/outbound-calls)
a
can I get verified information?
from the team?
@everyone
can some one answer me please?
c
Hi adarsh, To make AI outbound calls using Vapi, you'll need to complete a few verification steps to ensure compliance and establish caller legitimacy: 1. **Complete Trust Hub verification**: This process involves submitting your business information and supporting documents for approval. 2. **Register CNAM (Caller ID)**: This allows your business name to be displayed to call recipients, improving answer rates and trust. 3. **Follow TCPA consent guidelines**: Obtain the necessary consent from customers before making calls to align with FCC regulations. For detailed steps, you can refer to the [Vapi outbound calling documentation](https://docs.vapi.ai/phone-calling/outbound-calls).