How do you track / improve call quality? We have over 80% fail rate

To quickly track and improve call quality, start by reviewing your call transcripts and error messages in the Vapi dashboard: 1. Go to Observe > Call Logs in your dashboard. 2. Analyze failed calls for patterns—look for common error messages or points where calls drop. This will help you pinpoint the main causes of your high fail rate and guide your next debugging steps. Reference: See the Debugging documentation for more details (information found at https://docs.vapi.ai/debugging). Source: - [Debugging documentation](https://docs.vapi.ai/debugging)

Hi Alan, To track and improve your call quality, you can follow these steps: 1. **Review Call Logs**: - Navigate to the [Call Logs](https://dashboard.vapi.ai/) via

Observe > Call Logs

in your Vapi dashboard. - Look for call transcripts, durations, and error messages. This can help identify common failure points or patterns. 2. **Analyze API and Webhook Logs**: - Check

Observe > API Logs

to monitor request and response details. - Inspect

Observe > Webhook Logs

to ensure proper webhook delivery and server responses. 3. **Check Provider Status**: - Visit the [Vapi Status Page](https://status.vapi.ai/) and other provider status pages like [OpenAI](https://status.openai.com/), [ElevenLabs](https://status.elevenlabs.io/), etc., for any ongoing service issues. 4. **Run Diagnostics**: - Utilize the [dashboard testing features](https://dashboard.vapi.ai/) to test your voice agent and tools with sample data, eliminating external network variables. 5. **Monitor Real-Time Analyses**: - Set up alerts for unexpected

endedReason

values or deflection rate dips to quickly identify changes in call handling quality. For more detailed guidance, here's the [Debugging documentation](https://docs.vapi.ai/debugging). This will provide you with a clear framework to systematically identify and address specific issues affecting your call quality.