The call is not triggered even though the schedulePlan is set as follows. How can I resolve this issue? "schedulePlan": { "earliestAt": "2025-12-06T10:05:00Z", "latestAt": "2025-12-06T10:11:00Z" }

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Suggestion: Make sure your API request includes either an

assistantId

or a

workflowId

along with your

schedulePlan

. If neither is set, the call will not be triggered. Example payload:

json
{
  "assistantId": "your-assistant-id",
  "schedulePlan": {
    "earliestAt": "2025-12-06T10:05:00Z",
    "latestAt": "2025-12-06T10:11:00Z"
  }
}

Check that one of these IDs is present in your request, as required by the API documentation ([see details](https://docs.vapi.ai/api-reference/calls/create?explorer=true)). Source: - [Vapi API Reference: Create Call](https://docs.vapi.ai/api-reference/calls/create?explorer=true)

Hi Gokhan, To troubleshoot the issue where the call is not being triggered, please check the following: 1. **Assistant or Workflow ID**: Ensure that your API request includes either an

assistantId

or a

workflowId

, as one of these is required for the call to trigger. Example payload:

json
   {
     "assistantId": "your-assistant-id",
     "schedulePlan": {
       "earliestAt": "2025-12-06T10:05:00Z",
       "latestAt": "2025-12-06T10:11:00Z"
     }
   }

2. **Valid Dates**: Verify that the

earliestAt

and

latestAt

fields are set with valid future ISO date-time strings. 3. **Resource Availability**: Confirm that your phone number, assistant, and customer's number are correctly configured and active at the time the call is scheduled. 4. **Examine Call Logs**: Review the Vapi call logs for any errors or messages associated with the scheduling. This can provide insight into potential issues. For more detailed instructions, refer to the [Create Call API documentation](https://docs.vapi.ai/api-reference/calls/create?explorer=true).

Hi, I successfully POST the call. However, when I post like this, it usually calls me back an hour later. In this example, it calls me back at 19:21 "schedulePlan": { "earliestAt": "2025-12-08T18:10:00Z", "latestAt": "2025-12-08T18:17:00Z" } My scenario is as follows: If a user requests a call back in 10 minutes, I add 10 minutes to the earliestAt and +7 minutes to the current time for the latestAt. Because the community says these calls are triggered every 5 minutes. However, I've never been able to get it to trigger the call at the time I want. How can I resolve this issue? At what interval are calls triggered with schedulePlan?

do you have any call_id to share?

ID: 019b0988-9c0b-7bba-a17f-6171c6ff9b08

yes, like it is an architecture issue where sometimes this happens.