Hi everyone I've been working for some time now in...
# general-english
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Hi everyone I've been working for some time now in an AI Voice Bot that answers calls and either transfers them if the office is open or schedules a callback in GHL if the office is closed. However, I’m still running into some issues with time handling, specifically, how the assistant determines when the office is open or closed. In other AI platforms, I’ve seen discussions about using a JSON file to define business hours. Some people say it’s not a great practice because it adds unnecessary complexity to the prompt, while others see it as a reliable single source of truth. What’s your experience or recommendation? Could managing business hours through a JSON file actually improve the assistant’s behavior?
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