We are using the realtime model of chatGPT, the customer complained to us that the AI is not speaking correctly, can you identify the issue and give us some step to fix it.

Thank you for sharing the issue. To help identify the cause of the AI voice overlapping or not speaking correctly, could you specify if the problem is that the AI is interrupting the user, talking over itself, or if the audio sounds distorted? This will help me suggest the right configuration changes, such as adjusting interruption detection or denoising settings. For reference, common fixes include tuning the

stopSpeakingPlan

(e.g.,

numWords

,

voiceSeconds

,

backoffSeconds

) and enabling Smart Denoising for background noise ([see documentation](https://docs.vapi.ai/customization/voice-pipeline-configuration), [background denoising](https://docs.vapi.ai/documentation/assistants/conversation-behavior/background-speech-denoising)). Please describe the specific speech issue you are experiencing. Sources: - [Voice pipeline configuration](https://docs.vapi.ai/customization/voice-pipeline-configuration) - [Background speech denoising](https://docs.vapi.ai/documentation/assistants/conversation-behavior/background-speech-denoising)

Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.