My payment method is not going through but the inf...
# support
j
My payment method is not going through but the information is correct, how can I if this?
v
If your payment method is not going through, report the issue to Vapi support with the following details for faster resolution:
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Email: your@email.com
Organization ID: [your-org-id]
Issue: Payment method not processing (describe what happens)
Error message: "[copy the exact error]"
Screenshot: [attach if possible]
Submit this information as described in the [Vapi issue reporting guide](https://docs.vapi.ai/issue-reporting) for prompt assistance. Source: - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)
k
make sure you click the checkmark button to save your payment info