Outbound Campaign stopped after 10 calls
# support
g
We have been able to successfully schedule a campaign. The campaign was executed and only 10 calls were dialed and the rest have been moved to scheduled and it's been 30 mins. This is still not picked up the rest of the calls. How do we make that the calls are triggered once the first concurrent 10 calls are completed
v
Your campaign is limited by your organization's concurrency setting—only 10 calls can run at once, and the rest are queued until slots free up. To trigger more calls simultaneously, you need to increase your Vapi org's concurrency limit. Action: Contact your Vapi admin or support to request a higher concurrency limit, or check your current limit in the Vapi Dashboard under organization settings. Example:
Copy code
# Ask support to increase concurrency
Subject: Request to increase outbound call concurrency limit
Body: Please increase our concurrency limit from 10 to [desired number] for outbound campaigns.
For more details, see the [Vapi Outbound Campaigns documentation](https://docs.vapi.ai/outbound-campaigns/overview). Source: - [Outbound Campaigns Overview](https://docs.vapi.ai/outbound-campaigns/overview)
g
Needs to buy more concurrency call in the billing section
g
When will the current campaign of 160 calls will complete with the current Pay-as-You - Go plan
How can we schedule to make sure the campaigns execute during the business hours
Should I upload the campaigns with only 10 contacts each time. It says that the concurrency will reset in few mins. But currently my campaign is still under scheduled for almost 2 hours. It only triggered the first 10 calls.
c
Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!