Action Required: To resolve Twilio inbound call failures, gather recent failed Call IDs from your [Vapi dashboard](https://dashboard.vapi.ai/calls) and your Organization ID from [Org Settings](https://dashboard.vapi.ai/org/settings). Then, contact Vapi support with this info and a brief description of the issue. Example report format:

Call IDs: [list]
Organization ID: [your ID]
Issue: Twilio inbound calls not connecting, "Your call cannot be completed" message.

This will help Vapi support quickly diagnose and address the problem according to the [issue reporting guide](https://docs.vapi.ai/issue-reporting). Source: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)

Hi EasyAI (Chris), The issue where you're receiving a "Your call cannot be completed" message for calls using Twilio numbers may be due to configuration or setup issues. Here are some steps you can take to troubleshoot: 1. Check Call Logs: Look at the Vapi dashboard's call logs for any specific error messages linked to call failures, which can be cross-referenced with the potential

endedReason

codes [here](https://docs.vapi.ai/calls/call-ended-reason). 2. Verify Webhooks: Ensure that your Twilio webhooks are correctly configured to route to the Vapi endpoints. Any misconfiguration can prevent calls from routing correctly. You can find integration steps in the [Twilio SIP Integration guide](https://docs.vapi.ai/advanced/sip/twilio). 3. Assistant Assignment: Confirm that each Twilio number has a valid assistant ID assigned. Without a proper assignment, calls can't be routed correctly to your Vapi assistant. 4. Check Twilio Configuration: Make sure your Twilio account is active, and all numbers and trunks are correctly configured as per the [setup instructions](https://docs.vapi.ai/phone-numbers/import-twilio). 5. Twilio Error Codes: If Twilio logs show errors such as "missdial" or indicate that the call couldn't be completed, investigate those for more detailed guidance on correcting the setup. For further assistance, gather your recent failed call IDs and your Organization ID to follow the reporting steps mentioned in your message, then contact Vapi support directly. This will help in diagnosing and resolving the issue swiftly.