@Vapi @Vapi Support Bot I’m working on a multilingual greeting flow for our agent. The logic is: - Inside office hours (Mon–Fri, 08:00–17:00): - Before 10:30 → Greeting with “Good morning / Guten Morgen / Bonjour” - After 10:30 → Greeting with “Good afternoon / Guten Tag / Bonjour” - After delivering the greeting, the agent should wait for the user’s response before proceeding. - Only once the user responds, the agent should ask the clarifying question: - German: Rufen Sie von einem Fachhändler an, haben Sie Fragen zu den Öffnungszeiten unseres Outlets, suchen Sie einen Servicetechniker oder geht es um ein anderes Anliegen? - English: Are you calling from a furniture retailer, do you have questions about our Outlet opening hours, are you looking for a service technician, or is it about another matter? - French: Appelez-vous d'un revendeur spécialisé, avez-vous des questions sur les heures d'ouverture de notre Outlet, cherchez-vous un technicien de service ou s'agit-il d'une autre demande? --- ## Issue Even though I’ve set “wait for user response before proceeding,” the agent does not halt. It delivers both the greeting and the follow‑up question continuously, without pausing for the caller’s input.

To ensure your agent waits for the user's response after the greeting in a multilingual flow, configure the

startSpeakingPlan

with transcription-based endpointing and set a sufficient

waitSeconds

value. Here’s an example configuration:

json
"startSpeakingPlan": {
  "transcriptionEndpointingPlan": {
    "onPunctuationSeconds": 0.1,
    "onNoPunctuationSeconds": 1.5,
    "onNumberSeconds": 0.5
  },
  "waitSeconds": 0.4
}

This setup will make the agent pause after the greeting and only proceed once the user responds, supporting German, English, and French. Adjust

waitSeconds

if you need a longer pause. For more details, see the [Speech Configuration documentation](https://docs.vapi.ai/customization/speech-configuration). Sources: - [Speech Configuration documentation](https://docs.vapi.ai/customization/speech-configuration) - [Voice Pipeline Configuration documentation](https://docs.vapi.ai/customization/voice-pipeline-configuration)

Hi Hamza, To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!