Insane Telnyx Outbound call delay
# support
m
Hi everyone, I need help with this issue as soon as possible. I just connected Telnyx and tested the Inbound capabilities and it worked flawlessly; however, when I tried the outbound, there was incredible delay (5-10 seconds) the weird thing is that when I went to call logs and tried listening to the call, I discovered that the recording was working and there was no delay with the recording, so I am incredibly confused as to where the issue is originating from. Please help me as soon as possible since I need to deliver the agent to the client and this issue is costing me a lot of money.
v
Thank you for sharing the details. To help pinpoint the cause of the outbound call delay, could you confirm if you have created and assigned an Outbound Voice Profile to your Telnyx SIP trunk as described in the [Telnyx outbound setup documentation](https://docs.vapi.ai/advanced/sip/telnyx#configure-outbound-settings)? This step is essential for proper outbound call routing. Source: - [Telnyx SIP integration documentation](https://docs.vapi.ai/advanced/sip/telnyx)
m
I have
a
Hello, What did you configure? or you just bought the number from Telnyx and imported it using the dashboard UI after integrating Telnyx to your Vapi? i'm getting as well around 5-7 delay, but in my case when i listen to the recording unlike you, but still same issues with Telnyx. Would love to know what you did we might help each other. Thanks
m
I just purchased the number, created and outbound profile, and connected it to vapu via the integration tab
a
Same here, Telnyx asked me to make 2 phone calls, and they went over their logs and saw that it's not Telnyx issues, it's something 100% coming from Vapi side, but the question is what? i hope @User help us.
c
Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!