Hello! I currently have 27 concurrency lines and no calls being made. When I try to make a new call, it says my concurrency limit has been hit when I know this is not possible. Would you please be able to reset my concurrency lines?

It sounds like your concurrency counter may be out of sync. To troubleshoot, check your concurrency status in the [Vapi Dashboard](https://dashboard.vapi.ai/settings/billing) and, if the issue persists, try restarting your call queue system or contact Vapi support for a manual reset. Note: There is no self-service reset option documented, so support intervention may be required if the counter remains stuck. For reference, concurrency limits are enforced on the Vapi side and can sometimes require manual intervention if desynced ([documentation](https://docs.vapi.ai/outbound-campaigns/overview)). Source: - [Outbound campaigns overview](https://docs.vapi.ai/outbound-campaigns/overview)

The issue is persisting

Hey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.

hey! Yes, it is 692d892a-5f2a-444f-9279-9b3080b577c2

Hi Brandon, your concurrency limit has already been reset.

Thank you, going forward, what is the best way to fix this? Reach out to support every time?