Hello, I have 10 concurrency lines and no calls are being made for last 3 days and I still can't start the calls - organization ID is 6c392edb-fe10-41bb-992b-bc25c2592177. Can support help me to reset the counter?

It sounds like your concurrency counter may be stuck due to a Redis desync. If you have access to your Redis instance, you can manually reset the active calls counter with the following command:

redis-cli set vapi:queue:active_calls 0

This should clear the concurrency block and allow new calls to start. For more details, see the official documentation on [call queue management](https://docs.vapi.ai/calls/call-queue-management). Source: - [Call queue management with Twilio](https://docs.vapi.ai/calls/call-queue-management)

Hi, thanks for the org_id. We'll reset your concurrency limit.

Aditaya, seems that concurrency limit is still there… and we are off calls for 5 days already :/

Hi, we have reset it.