Hey Vapi team, Since last week, we schedule campaigns with 30~50 calls with a total of more than 10k. The calls made were only 25% of the total, only around 250 calls were made. We schedule the calls, then all keep in scheduled!!! We bought a lot of concurrency lines but stills the same. What i can do to solve this?

Thank you for sharing the details. To help diagnose the issue, could you please check your Vapi campaign dashboard and let us know if there are any specific error messages or statuses shown for the calls that remain in "scheduled" status? This information will help us pinpoint where the process is getting stuck. Tip: You can find detailed call statuses and logs in the campaign dashboard, which may indicate if concurrency limits or other issues are affecting your calls ([see documentation](https://docs.vapi.ai/outbound-campaigns/overview)). Source: - [Outbound campaigns overview](https://docs.vapi.ai/outbound-campaigns/overview)

Hi julian, To address the issue of your campaigns being stuck in "scheduled" status despite purchasing additional concurrency lines, please verify the following: 1. **Concurrency Limits**: Ensure your purchased concurrency lines are active and assigned correctly. Check that your Vapi organization settings reflect the increased limits. 2. **Call Logs and Errors**: Review the call logs in your Vapi Dashboard to see if there are any error messages or unusual statuses, such as "queued" or "scheduled deleted." These can provide insights into what's blocking the calls. 3. **Phone Number Configuration**: Confirm that the phone numbers configured for the campaigns are valid and in the correct E.164 format. Ensure they are from your telephony provider (not Vapi free numbers) and set up properly. 4. **Telephony Provider Issues**: Check your telephony provider's (e.g., Twilio) account for any restrictions or issues that might be affecting call capabilities. Make sure there are no daily call limits or account restrictions. 5. **Campaign Setup**: Double-check that the campaigns have been set up correctly with all required fields and settings reviewed. If these steps don't resolve the issue, share any specific error messages or statuses found in the logs, as this information can help diagnose any underlying problems. [Review the Outbound Campaigns Overview](https://docs.vapi.ai/outbound-campaigns/overview) for more details. We will wait for your response.

Same problem here @julian

Please do let us know if you need further assistance.