Voice fallback configuration unavailable
# support
v
If the "Fallback Voices" section is not visible in your dashboard, you can configure fallback voices directly via the API. Add a
fallbackPlan
property to your assistant's voice configuration as shown below:
Copy code
json
"voice": {
  "provider": "azure",
  "voiceId": "ryan",
  "fallbackPlan": {
    "voices": [
      { "provider": "openai", "voiceId": "shimmer" }
    ]
  }
}
This approach allows you to set up fallback voices even if the dashboard option is unavailable. For more details, see the [official documentation](https://docs.vapi.ai/voice-fallback-plan). Source: - [Voice Fallback Plan Documentation](https://docs.vapi.ai/voice-fallback-plan)
k
Thx, will try that. Any idea when the fallback voices are available via the dashboard?
c
Hi Koen, If the "Fallback Voices" section is not available on your dashboard, you can still configure fallback voices using the API. Here's a JSON example for setting it up:
Copy code
json
{
  "voice": {
    "provider": "azure",
    "voiceId": "ryan",
    "fallbackPlan": {
      "voices": [
        { "provider": "openai", "voiceId": "shimmer" }
      ]
    }
  }
}
You can find more details on configuring fallback voices via the API in the [Voice Fallback Plan Documentation](https://docs.vapi.ai/voice-fallback-plan). This method should allow you to set up fallback voices even if the dashboard option is unavailable.