Hi @Vapi Team, We are seeing lot of errors with this description, but the RCA is neither in the codebase nor the issue is resolved. Please help in fixing this issue soon. Latest 5 Call IDs for reference: Call ID: 019b30aa-7f3d-7334-a4f2-83acc106322b Call ID: 019b30a4-7e15-7663-9000-fd8b0ae01e3b Call ID: 019b2ff2-ec8f-7117-b299-fcdb4d97b74f Call ID: 019b2efe-f896-7338-a4fa-15078595ce73 Call ID: 019b2ee9-a30d-7cc1-a978-322326a8b01a Thanks Rajesh B K CC: @Zack

The error

call.in-progress.error-providerfault-transport-never-connected

means the call failed to connect due to a provider-side issue (such as telephony service unavailability). Actionable next step: > Please check the real-time status of your telephony provider and the [Vapi Status Page](https://status.vapi.ai/). If the issue persists, report it to Vapi support with your Call IDs for deeper investigation, as these errors are typically outside your codebase and require provider or platform intervention. For more details, see the [call ended reason documentation](https://docs.vapi.ai/calls/call-ended-reason). Source: - [Call ended reason documentation](https://docs.vapi.ai/calls/call-ended-reason)

Hey Rajesh, this error means the call ended because the provider didn’t connect within the required interval and dropped due to a timeout. This is most likely an issue with your telephony provider. Can you confirm if this issue happens every time or only sometimes?