Test Suites are not working
# support
c
I am having issues with Test Suite runs, here are the details Run 12/18/2025, 12:23:23 PM (id: 791007e7-fb61-47d3-93ff-d3e28190320e) Test Run Error Whoops, there was an error running the test suite. Please try again or reach out to us. Can you assist please as this is blocking me at the moment from testing prompt and agent
v
Thank you for sharing the error details and test run ID (791007e7-fb61-47d3-93ff-d3e28190320e). To help diagnose the issue, could you please confirm if you see any specific error messages or failed steps in the Call Logs or API Logs within your [Vapi dashboard](https://dashboard.vapi.ai/)? This information will help pinpoint where the test suite is failing and guide the next steps. If you haven't checked the logs yet, you can find them under the Observe section in the dashboard. Let me know what you find! Sources: - [Vapi Test Suites Documentation](https://docs.vapi.ai/test/test-suites) - [Vapi Debugging Documentation](https://docs.vapi.ai/debugging)
c
Hi c0nan, Please check these places in the dashboard and share any errors you find (copy/paste exact messages or screenshots): 1. Observe > Call Logs — open the run matching run id 791007e7-fb61-47d3-93ff-d3e28190320e, copy the Call ID(s), timestamps, and any call-level errors or endedReason fields. 2. Observe > API Logs — filter by time around 2025-12-18 12:23:23 and paste any failing request/response pairs or HTTP error codes. 3. Observe > Webhook Logs — if your assistant uses webhooks, note delivery status and response codes for that run. 4. Test > Test Suites > \[that suite\] > Runs — click the run and expand any attempt rows; copy the LLM reasoning / failureReason shown (if available). If you see “endedReason” not equal to mockConversation.done, paste that value. If transcripts are missing, also tell me whether the test type was Voice or Chat and whether the phone number is assigned to the assistant (Test Suites doc: https://docs.vapi.ai/test/test-suites). For general diagnostics refer to debugging doc: https://docs.vapi.ai/debugging Share the logs/error text you find and I’ll point to the next fix.