Hi c0nan,
Please check these places in the dashboard and share any errors you find (copy/paste exact messages or screenshots):
1. Observe > Call Logs — open the run matching run id 791007e7-fb61-47d3-93ff-d3e28190320e, copy the Call ID(s), timestamps, and any call-level errors or endedReason fields.
2. Observe > API Logs — filter by time around 2025-12-18 12:23:23 and paste any failing request/response pairs or HTTP error codes.
3. Observe > Webhook Logs — if your assistant uses webhooks, note delivery status and response codes for that run.
4. Test > Test Suites > \[that suite\] > Runs — click the run and expand any attempt rows; copy the LLM reasoning / failureReason shown (if available).
If you see “endedReason” not equal to mockConversation.done, paste that value. If transcripts are missing, also tell me whether the test type was Voice or Chat and whether the phone number is assigned to the assistant (Test Suites doc:
https://docs.vapi.ai/test/test-suites). For general diagnostics refer to debugging doc:
https://docs.vapi.ai/debugging
Share the logs/error text you find and I’ll point to the next fix.