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12/20/2025, 5:49 PMChiranjeet Mishra
12/22/2025, 2:44 PMmessage.toolWithToolCallList[0].toolCall.function.arguments or message.toolCallList[0].arguments).
2. If the summary arrives as a nested JSON string, add a Parse JSON / JSON > parse step in Make to convert it to fields before mapping into the Email/WhatsApp modules.
3. Map the parsed fields into your Email module body (subject/from/to must be configured in the Email module). If your Email module shows blank content, verify you mapped the correct parsed field (e.g., callSummary.text or the specific key names).
4. Check the Email module error screenshot you shared for the exact failure (auth, missing sender, or invalid recipients). Common fixes:
- Sender authentication: ensure SMTP/API credentials configured in the Email module are valid.
- From address: use an authorized/supported sender for your email provider.
- Required fields: ensure the module’s Body field is mapped to the parsed summary field, not the raw webhook object.
5. For WhatsApp: reuse the same parsed fields and map them into your WhatsApp/send message module. If WhatsApp requires a single text string, concatenate fields in Make using a Text Aggregator or Compose step.
If you paste a redacted sample of the webhook JSON you see in Make (remove PII) and the exact Email module error text, I’ll point to the exact JSON path to map and the minimal parse step to add.