Need Access to New Workflow Builder UI (Channels +...
# support
g
Hi VAPI Team, I’m currently building outbound calling workflows for a client project, but my account is still using the legacy workflow builder. I need access to the NEW Workflow Builder UI with: • Channels • Telephony / Phone Providers • Twilio number attachment • Outbound call mapping • Workflow-level caller ID • Inbound/Outbound routing • Ability to use workflows in outbound campaigns The legacy canvas version prevents me from assigning phone numbers or using workflows for calling logic. This is blocking a live client project (Active Wellness Spa, Australia), where I need to deploy an outbound workflow. Organization Details: • Organization ID: 22f73a90-fee6-4203-8c19-cf5ef7b33554 • Organization Email: maitri@activewellnessspa.com • Workflow ID: 5fcbd871-27d8-4cab-9c11-322a61b1f26c Request: Could you please enable the new Workflows UI with Channels + Telephony for my org? Thank you!
v
Vapi no longer recommends using the legacy or new Workflow Builder for new projects. Instead, please use the Assistants or Squads features, which offer improved telephony integration, outbound call mapping, and campaign support. You can get started by following the [Assistants](https://docs.vapi.ai/assistants/dynamic-variables) or [Squads](https://docs.vapi.ai/squads) documentation for building outbound calling workflows. If you need to attach Twilio numbers or configure telephony, these features are fully supported in the Assistants and Squads flows ([see documentation](https://docs.vapi.ai/workflows/overview)). Source: - [Workflows overview](https://docs.vapi.ai/workflows/overview)