Hi Anthony Wong,
Sorry about that. Can you confirm the email you used to sign up? Meanwhile please try these quick steps:
- Check spam/junk and any email rules that might delay the message.
- Use the signup link in the email immediately (OTP links expire quickly).
- Try a private/incognito browser window or a different browser/device.
- If possible, request a new verification email and wait \~30–60 seconds before clicking.
- If your org uses an email gateway (spam filter or security proxy), whitelist mail from support@vapi.ai and ensure the verification link isn't rewritten.
If the issue persists, reply with the signup email and timestamp of the verification email and I’ll look up the backend logs. For enterprise customers, note we offer dedicated support and SLAs described here:
https://docs.vapi.ai/enterprise/plans