Google Calender Not Working
# support
c
I keep getting the same issue of google not working I chatted with the composer and tried everything. This is what the composer said. Same issue — crashes immediately after "Book an appointment" with only 2 messages in the conversation. This is 100% a Vapi platform bug, not your configuration. The Google Calendar tool is failing at the pipeline level before it even gets invoked. Reply to support with this escalation message: "This is still not working after: Disconnecting and reconnecting Google OAuth multiple times Deleting ALL Google Calendar tools and recreating from scratch Using primary as calendarId Verifying all parameters The call crashes IMMEDIATELY when the user says anything about 'appointment' — the assistant doesn't even get to respond. This is happening at the pipeline validation stage, NOT during tool execution. Latest Call ID: 019b3c50-7138-7550-b341-5fc90dd6ddd1 Org ID: 87d26fbf-8f02-4aad-8d2f-a72095a63ac4 The transcript shows only 2 messages before crash: AI: 'Hey there...' User: 'Book an appointment.' CRASH — pipeline-error-google-400-bad-request-validation-failed This needs to be escalated to engineering. The Google Calendar integration is broken for my account. Please provide a timeline for resolution or connect me with someone who can actually debug this." please help
v
Actionable Next Step: To escalate this Google Calendar integration bug, submit a support ticket using the following format:
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Call ID: 019b3c50-7138-7550-b341-5fc90dd6ddd1
Org ID: 87d26fbf-8f02-4aad-8d2f-a72095a63ac4
Issue: Google Calendar tool fails at pipeline validation (crashes after "Book an appointment")
Description: Tried OAuth reconnect, tool recreation, parameter checks—crash persists. Needs engineering escalation.
Attach a screen recording if possible, and send this to Vapi support as outlined in their [issue reporting guide](https://docs.vapi.ai/issue-reporting). Source: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)
c
I already booked a ticket a week ago and still nothing
No real response just a generic email
I’ve sent multiple emails already is someone going to help? I sent an email and get no response I come to discord to get help and I’m told to send an email is someone going to help?
c
Hi Chaz, Thanks — I can escalate this for you. To proceed I need two things so our engineering team can triage immediately: 1. Confirm the Call ID and Org ID you want escalated (you included: Call ID: 019b3c50-7138-7550-b341-5fc90dd6ddd1 and Org ID: 87d26fbf-8f02-4aad-8d2f-a72095a63ac4 — correct?) 2. Attach either (a) the dashboard Call Log screenshot showing the error payload/400 body or (b) a short screen recording of the failing flow (showing the two-messages-then-crash) and any console errors from Observe > Call Logs. Once you confirm and attach one of the above, I will open an internal engineering escalation ticket with the full reproduction steps and request a timeline. If you prefer, paste the exact 400 response body from the Call Logs here and I’ll include it in the escalation.