Hoping you can help me get my account fixed. The model said it would cost $.10/min, or something like that. Not sure what happened, but I seemed to have blown up the token usage super fast at a much higher cost. https://cdn.discordapp.com/attachments/1455051165237641408/1455051165736767488/Screenshot_2025-12-28_at_10.09.53_PM.png?ex=697d817f&is=697c2fff&hm=cd86c4f336acaee39bb66d49539c919bdea77e83f293ba16ce2bb46dfc8af162&

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

This is a critical billing issue. To resolve it, please contact Vapi support immediately with the following details: - Your account email - Organization ID (from [dashboard settings](https://dashboard.vapi.ai/org/settings)) - Call ID (from [call details](https://dashboard.vapi.ai/calls)) - Screenshot of the cost breakdown This will help the support team investigate and fix your account quickly. The normal charge is $0.05/min, so this is not expected behavior ([see documentation](https://docs.vapi.ai/issue-reporting)). Sources: - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting) - [Vapi Pricing](https://docs.vapi.ai/pricing)

Message marked as helpful by @Adam Price! 🎉

Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.