BAA request
# support
l
Hey! Following up here. My org would like to sign a BAA so that we can use VAPI. I sent an email a few days ago about a BAA to the support email address. Can you send a BAA to an email address that I give to you in a dm? Thank you!
v
To obtain a Business Associate Agreement (BAA) for HIPAA compliance with Vapi: - Go to your Vapi dashboard and navigate to Billing → Add-on. - There, you can subscribe to the BAA for $1,000/month. This is the official process for securing a BAA with Vapi, as outlined in the documentation. If you need further assistance, please reach out to support@vapi.ai. (Reference: information found [here](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)) Source: - [Vapi Documentation Security and Compliance](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)
l
haha the bot provided a link to a google doc that I cannot access
Per this community request thread, the process for securing a BAA is email-driven: https://vapi.ai/community/m/1414631341479170139
c
Hi Lee Harrold, We handle BAAs via the Billing add-on flow. Steps: - Enable the HIPAA add-on in Dashboard → Billing → Add-ons (cost $1,000/month). - After subscribing, the standard BAA becomes available and can be signed. See HIPAA docs: https://docs.vapi.ai/security-and-privacy/hipaa I can arrange sending the BAA to the email you provide in DM — please share the address here and I’ll trigger it. Note: if you need the security portal access or have questions about provider BAAs, include that in your message.
l
There's no way to get a BAA apart from the $1k/month add-on?
c
Hi Lee Harrold, Yes — the standard process is to enable the HIPAA add‑on ($1,000/month) in Dashboard → Billing → Add‑ons; after subscribing the BAA is made available and can be executed. See the HIPAA docs: https://docs.vapi.ai/security-and-privacy/hipaa If you want me to trigger the BAA email now, please DM the email address to use and I’ll send it. If you need access to the security portal or have questions about provider BAAs, include that in your DM.