@John George thank you, do you have any feedback on this The agent gets stuck in a loop where we transfer to an extension and that extention transfers again if the recipient is working from home to their line I need the agent to go through to the end Assumptions 1. Vapi dials #, sends DTMF for ext 233? 2. PBX picks up, routes to 233 3. PBX forwards 233→241 (WFH)