cant buy credits
# support
c
cant buy credits. maybe bc my balance is -0.01?
carloshamberland@gmail.com
??
c
Hi Carlooo, Thanks — we can help. If your balance is negative (e.g., -$0.01) the dashboard sometimes requires you to re-save a payment method before purchases succeed. Please try this: 1. Open dashboard.vapi.ai → Settings → Billing → Payment methods. 2. Add or re-enter your card, then click the grey checkmark to save (you should see a toast and the card numbers become masked). 3. After the card is saved, try buying credits again.