I created my first a test bot and set up the SIP. When I call my number, I get the response: "Your wallet balance is negative $0.22. Please purchase more credits or upgrade your plan before proceeding." I paid $10, but the problem persists. Organization ID 8f70c8dd-962e-41c6-9960-068bfbcbfa46 Wallet ID 6c627cec-1a01-4247-9014-25dfe1c6e8d9 sip:79585815286@sip.vapi.ai ID 4c5d0133-def3-49fa-b6b7-89d9d852361d assistant ID 304ac60c-2c78-4404-8dd8-decc8c29e131

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

Try manually switching to credit-based billing: 1. Go to your [Vapi billing page](https://dashboard.vapi.ai/org/billing). 2. Click the "Switch to Credit Based Billing" button if available. This often resolves wallet balance issues after adding credits, as noted in the Discord support conversation. If your balance still doesn't update, wait a few minutes for system processing or contact Vapi support for further help. Source: Discord support conversation on wallet/plan upgrade issues

Hi there, Thanks for reaching out. We’ve checked your account on our end, and everything looks active. Your wallet currently shows a positive credit balance, and there are no billing or wallet issues flagged on the account. If you’re still seeing the negative balance error when making a call, could you please send us a screenshot of the error message you’re seeing? That will help us pinpoint what’s going wrong and resolve it more quickly. Looking forward to your reply. Best regards, Vapi Support