Hi, I have a campaign which was scheduled to send today at 2pm (Europe/London). Its now 2:18 and it hasn't started sending. When I do Get campaign it looks like its scheduled ok... { "id": "548a015e-1926-43b3-9700-b5258f18d665", "orgId": "f81dfaac-5bf8-40c9-87ce-664e6ec8d0be", "name": "Clearstart 06012026 3", "assistantId": "50e81872-dde1-4099-bacd-9dd4fed8eb5c", "phoneNumberId": "27914252-33ca-4e9f-84f7-d9dcaa074f67", "schedulePlan": { "earliestAt": "2026-01-06T14:00:00.000Z", "latestAt": "2026-01-06T15:00:00.000Z" }, "customers": [ { "number": ...

Suggestion: Your campaign may be delayed if your Vapi organization has reached its concurrency limit, causing calls to queue and retry as slots become available. Action: Check your concurrency settings and current call activity in the Campaign Dashboard to see if this is causing the delay. For more details, see the [Vapi Outbound Campaigns Overview](https://docs.vapi.ai/outbound-campaigns/overview). Source: - [Vapi Outbound Campaigns Overview](https://docs.vapi.ai/outbound-campaigns/overview)

it actually hasn't even started @Vapi Support Bot

Thank you for clarifying that the campaign hasn't started at all. Based on the information I have found, I do not have additional details about why your scheduled campaign has not started. If you have already checked your concurrency settings and current call activity as previously suggested, and the campaign still hasn't begun, there may be other factors at play that are not covered in the information I have. Unfortunately, I cannot provide a specific reason for the issue without further details. If you have any more information or specific error messages, please share them, and I'll do my best to help!

548a015e-1926-43b3-9700-b5258f18d665 is the campaign ID, can you see details on there? @Vapi Support Bot

Hey, campaigns scheduled during peak times may experience slight delays. Although the latestAt time was set to 3 PM, the campaign was deleted before that time, which is why no calls were placed. Our team is actively working to reduce these delays.