First step:
Check the [Vapi Status Page](
https://status.vapi.ai/) to see if there are any ongoing incidents affecting inbound calls.
If the status page shows an outage, this confirms a platform-wide issue; otherwise, you can proceed to gather call IDs and error details from your dashboard for further troubleshooting.
Source:
- [Debugging voice agents](
https://docs.vapi.ai/debugging)