Got an email saying VAPI detected suspicious activity and the my account has been temporarily blocked. This is causing my clients to miss some calls so please reinstate my account. Not sure why it’s been flagged as my clients are property management companies.

Your account issue requires direct support intervention. Please email support@vapi.ai with your account email, organization ID, and a brief description of the situation (including that your clients are property management companies). For faster assistance, you can also join the [Vapi Discord #support channel](https://discord.com/invite/pUFNcf2WmH). Example email template:

Subject: Fraud Alert & Account Suspension - Urgent

Hello Vapi Support,

My account (email: [your email], org ID: [your org ID]) was suspended due to a fraud alert. My clients are property management companies and this is impacting their calls. Please review and reinstate my account as soon as possible.

Thank you,
[Your Name]

For more details, see the [Vapi support page](https://docs.vapi.ai/support). Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)

Hi, We are truly sorry for the inconvenience. Can you provide your account email/ID, Timeline of when the block occurred, and Call IDs of recent legitimate calls? This might've happen as well if: • Sudden increases in call volume • Calling patterns that resemble spam/robocalls • Multiple failed calls or complaints • Unusual geographic calling patterns