Hello Vapi Support Team, I’m currently experiencing issues with the Vapi integration with GoHighLevel (GHL), and it seems the problem is not isolated to my setup. Problem description: - The agent successfully handles the call and collects all required booking details (name, phone number, date, time, party size). - However, at the final step, the agent fails to: - check calendar availability, and/or - create the booking event in GoHighLevel. - From testing, it appears that GHL’s calendar does not properly confirm or submit the booking (no confirmation step / form completion), which causes the Vapi tool to fail. I’ve noticed that several users are reporting similar issues with the Vapi–GHL integration in late 2025 / early 2026, so I wanted to confirm: 1. Is this a known issue on your side or with the GHL calendar integration? 2. Is there a recommended workaround (e.g. specific calendar setup, required form, or alternative booking flow)? 3. Is this something that can be resolved soon, or should we consider a different integration approach? I’d appreciate any guidance or best practices to get reliable booking and calendar functionality working again. Thank you in advance for your help. Best regards, Brate

Hi Brate, Thanks for reaching out. We’re aware of an ongoing issue with the native Vapi ↔ GoHighLevel integration. This is already being worked on and is expected to be addressed by the end of Q1. Workarounds in the meantime: • You can call certain GoHighLevel endpoints directly using Vapi’s apiRequest or a custom tool with GHL private integration tokens. • For endpoints that can’t be called directly, we recommend using an automation layer like n8n, with a webhook connected to GoHighLevel. Thanks!

Hi Brate, Thanks for the detailed breakdown. It sounds like the main pain point is the GHL calendar not confirming or submitting bookings, which blocks the Vapi tool from completing the workflow. To help troubleshoot, could you confirm if your GHL forms and event types are fully configured for automatic confirmation? Meanwhile, a common workaround is ensuring the booking form includes all required fields and triggers a confirmation step—this often resolves the sync issue. Are you able to test this setup, or would you like guidance on an alternative flow? @David Nemet

Hi Brate, Thanks for your patience — hang in there. This is a known issue on our side with the Vapi ↔ GoHighLevel integration, and the team is actively working on it.