VAPI SIP TRUNK ISSUE
# support
c
Hello VAPI Support Team, my SIP trunk is connected to VAPI via FreeSwitch, and the operator tells me know that the outbound calls are suspended. The VAPI made more than 25000 attempts to call this couple invalid phone numbers, Can you help me on that ? What was the issue ? https://cdn.discordapp.com/attachments/1462859865696501867/1462859866270990480/image.png?ex=698034aa&is=697ee32a&hm=68c6084f6f98912b90d41556e221b0029d573676cb92d30b0974357444ee56cc& https://cdn.discordapp.com/attachments/1462859865696501867/1462859866912588002/image.png?ex=698034aa&is=697ee32a&hm=5da050339841b53f61ba7dac73474de0467641fa8d36687227aedfda51b51d5e&
j
Hey, I know how painful this is, especially when outbound gets shut off. It looks like something kept retrying a couple invalid numbers, which likely triggered the carrier block. We can track exactly where those calls came from and stop it fast. Do you know if these numbers were in a campaign list, webhook, or retry logic? Are retries enabled anywhere in your setup? @captivating_courgette_11785
c
No, I do not recognize these numbers, these are random invalid numbers. How can I track from where these calls were coming and stop it ? Thanks
c
Please share your org id, the assistant that was used to make these calls, and the phone number called.