sip.vapi.ai IS NOT WORKING ?
# support
m
hello guys i have problem in vapi i can t ping in sip.vapi.ai when i make sip trunk in vidi dyal is not regester can sameone help [vapi] type=peer host=sip.vapi.ai port=5060 username=username secret=password fromdomain=sip.vapi.ai fromuser=username sendrpid=pai trustrpid=yes disallow=all allow=alaw allow=ulaw insecure=port,invite qualify=yes dtmfmode=rfc2833 canreinvite=no nat=no context=from-vapi
j
Hey! I see why your SIP trunk isn’t registering — it’s usually tied to connectivity or credential mismatches with sip.vapi.ai. I can help troubleshoot end-to-end and make sure your calls flow reliably. Can you confirm if your server can reach sip.vapi.ai on port 5060 and if there’s any firewall or NAT in between? Once we isolate that, we can get your trunk fully stable @Mr.Diiib
m
from my pc i cant ping sip.vapi.ai and i want to connect vicidial to vapi
j
Hey if you can’t ping sip.vapi.ai, that usually points to firewall, routing, or DNS blocking, which would also stop VICIdial from registering. I help teams fix this by testing connectivity, whitelisting IPs, and validating SIP auth end-to-end. Once that’s clean, the trunk connects reliably. Want to jump into this privately so I can walk you through the exact checks? @Mr.Diiib
c
Hey there, can you tell me what you are trying to do? You can't do ping sip.vapi.ai, it works on a different protocol. maybe you can try to do nslookup instead to check. What exactly are you trying to do? For connecting a SIP provider, please follow this guide- https://docs.vapi.ai/advanced/sip/sip-trunk