My calls are stuck in queue on my whole account

To resolve calls stuck in your queue, try manually triggering queue processing with the following command:

bash
curl -X POST https://your-server.com/process-queue

Replace

https://your-server.com

with your actual server URL. This should process any queued calls if your server and Redis are configured correctly. For more details, see the [call queue management documentation](https://docs.vapi.ai/calls/call-queue-management). Source: - [Call queue management with Twilio](https://docs.vapi.ai/calls/call-queue-management)

@Vapi Support Bot already did that, I have been waiting over a month, Escalate to engineering

When all calls are stuck in queue across the account, it usually means your account has hit a concurrency or throughput limit. The platform is accepting call requests but can’t actually start them because there are no available execution slots. This often happens when too many calls are triggered at once or when outbound retries pile up. Slow telephony provisioning or a provider-side slowdown can also cause calls to remain queued instead of starting. If webhooks or tools are slow to acknowledge, the system can back up and block new calls globally. In rare cases, it’s a backend issue that only support can clear from their side. Check concurrency limits, reduce parallel calls, and contact support if the queue doesn’t drain on its own.

I've already done all that, the calls are just stuck in a queue.

Could you please provide your org id?