KYC problem. i have done the KYC multiple time and it again give the KYC every 1 or 2 days. can you please fix this KYC problem on my account my email is shehrozkapoor@valueans.com https://cdn.discordapp.com/attachments/1463921077322252422/1463921077813248230/Screenshot_2026-01-22_at_10.37.58_AM.png?ex=697984ff&is=6978337f&hm=93e7f9031d5b84215d27c1fd60767540373c9c1debc9ac7f6823f7a9a2b4173a& https://cdn.discordapp.com/attachments/1463921077322252422/1463921078240809013/Screenshot_2026-01-22_at_10.38.30_AM.png?ex=697984ff&is=6978337f&hm=ce95d98c42a595b6f4c2c7e6a2fb16a0243ff38f3b2f575138fda41488abd2ff&

To help resolve your repeated KYC issue, please send the following information to Vapi support:

Email: shehrozkapoor@valueans.com
Organization ID: [copy from your dashboard settings]
Issue: KYC verification is required every 1-2 days despite successful completion
Screenshots: [attach your images]

You can find your Organization ID at https://dashboard.vapi.ai/org/settings. Submitting this info will help the support team address your problem faster (according to the documentation I have found: https://docs.vapi.ai/issue-reporting). Source: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)

i donot have access to settings page and it's not allowing me to login. it needs KYC

Hi Shehroz, I have sent you a magic link. Can you try it and let me know if it's working?

Hi yes Parveen it worked for me

It should only ask you for one time. Can you try once again to login?

Hello Praveen. Could you please help me to locate the KYC section?

The KYC verification screen appears automatically when you log into the Vapi dashboard—there isn't a separate section you navigate to manually. To access KYC verification: • Log out of your Vapi dashboard • Log back in at https://dashboard.vapi.ai • The verification prompt should appear automatically if your account requires KYC If you're not seeing the verification screen after logging back in, let me know what you see instead and I'll help troubleshoot from there.

I received notice during testing that call failure was likely due to KYC not being completed however I recieved no such notice on my dashboard. Can I run a systems test inside Vapi?

KYC verification is required when making outbound calls with Vapi phone numbers. This is for FCC/TCPA compliance - we need to verify the identity of users making outbound calls on numbers we provision. How to complete verification: 1. Log out of the Vapi dashboard completely 2. Log back in at https://dashboard.vapi.ai 3. You'll be automatically redirected to the Veriff verification page 4. Complete the identity verification: • Submit a government-issued ID (passport, driver's license, etc.) • Take a biometric selfie 5. Veriff processes the verification (typically 1-3 minutes) 6. Once verified, you'll be labeled as validated and can make outbound calls If verification gets stuck: • Make sure you're using a supported browser (Chrome recommended) • Don't close the verification window while it's processing • Clear browser cache if issues persist Workaround: If you need to make outbound calls immediately, you can import your own Twilio phone numbers instead. BYO numbers don't have this KYC requirement since the verification happens on the provider's side. Let me know if you run into any issues during the verification process.