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URGENT No Response from VAPI by all channel (Linke...
# support
u
Hi, I want to get access to enterprise plan of VAPI, ASAP but your sales team is very slow I have submitted requests two times and even responded to your automated emails, it has been more than 6 DAYS which as an agency owner I wasted. I would like to get access to it ASAP. None, of you is responding to my emails. For Reference, we would be making an expected 10M - 50M minutes calls per year. I attached the image of the guy who was supposed to talk to me. I also attached the file of our convo. Please review it ASAP. I need to move fast. You guys are costing us possibility of losing millions of dollars worth in lost clients. Regards, Abdul Moeed Abbasi, Global CEO - Auctelligent, https://auctelligent.agency https://cdn.discordapp.com/attachments/1464628947118723082/1464628947491754106/Thanks_for_contacting_Vapi.eml?ex=69762980&is=6974d800&hm=9ad837b5384e861882a00533a3db86ae6577fde552048b63a94ef06f707284d1& https://cdn.discordapp.com/attachments/1464628947118723082/1464628947919704074/Screenshot_2026-01-24_192105.png?ex=69762980&is=6974d800&hm=85eadabb0d08824d71cf863767e8a4640d5cac72835b91080eedf7eb85b04ca8&
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
u
URGENT
@User @User PLEASE REPLY ASAP, ypu guys don't even show up in your OHs
c
Hey Abdul, forwarded your request to our team. Will inform shortly. Can you share your VAPI org id?
u
Auctelligent Agency
Our email which is currently being used is
auctelligentagency@gmail.com
Our organization id is: 507292c0-eb3a-4f95-a4dc-08f8bd168a84
@User @User
c
thanks for the info
u
please connect me ASAP
c
Sure, we have a strict qualification policy, and if you qualify it then we will reach out to you.
u
yeah but before you guys judge, just based on that empty dashboard where me and my CTO were just playing around, read the following info: It was essentially my reply to your automated email which acc to me on basses of which you guys qualify people: Hello, Sure, here are straightforward answers to your question: ⚫ At Auctelligent we have developed an "All in one AI sales Ecosystem" which would be using Vapi mainly to do the "Sales Work" for Auctelligent to pitch and provide our potential customers with the solutions that we offer for businesses. (just a basic overview) ⚫ Well, since we would start it of with a "Test and Trial Phase" to see if Vapi can meet our expectations and goals for upcoming 6 weeks i.e. Till March, So only my CTO would be testing it out, afterwards we would be involving multiple engineers and project managers of ours. So you could expect an involvement of 10 - 50 engineers and managers of ours and possibly even more by the end of the year as we would be running multiple workflows for our different products and services
And lastly of course it is a complete roadmapped project of ours for possibly a decade or more considering Vapi keeps up with evolving requirements of the IT and AI industry. Well, we can definitely not share the complete details or even more in depth insights because of you know "Corporate Secrets". However, we definitely do want to keep Vapi in loop with our goals and objectives, that is if, like I said earlier " Vapi keeps up with evolving requirements of the IT and AI industry" and " Vapi can meet our expectations and goals". Note that us being a long time client of yours definitely comes down to Vapi itself. ⚫ Lastly, about that we can not really close how much we have used platforms such as yours for our "Use Case". However, so far not one of such platforms were able to meet our expectations. On Vapi, we usually tried to conduct some test calls which I am pretty sure could be viewed on your end. These were nothing more than just basic tests to see if Vapi even delivers. So yeah, we do have hopes for Vapi. In the end, I want to make one more point clear that our reason for opting for Vapi's Enterprise plan is that we wish to have complete insights on technical and financial resources, their expenditure, cost of using them and of course the Quality itself. Our dashboard may look messy and unplanned etc with only 2 or 3 users but like said we are still testing Vapi out.
We plan to run multiple Workflows on Vapi with different ones for different geographical and time zones each doing hundreds of thousands of Millions of calls. My CTO has his own concers and questions and so I really hope to get in touch via conference call according to our time zone and timing preferences. We really mean Business and know that time is of the essence for us. I would like to get this done in the next 24 hours so we can proceed with our plans of going through with our "Test and Trial" phase. So please speed things up on your end. Best Regards, Abdul Moeed Abbasi, Global-CEO, Auctelligent, https://auctelligent.agency
I understand that our dashboard looks empty but do try and understand the following details
any updates?
@User @User
e
Looks like our sales team has reached out - i'll let yall take it from there!
u
hey @User @User someone did mail me once on monday but never replied after wards
i asked a few questions and asked for a proper meeting but they just ignored me i guess
e
I think there's clarification needed. I'll follow up with you directly.
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