Squad Transfer after a failed Call Transfer to hum...
# support
a
Hi, so I've got 3 Assistants within my squad and while testing what I noticed is, once I ask the assistant to connect me with a human and that call is unanswered/ rejected then after it goes back to the assistant there seems to be an issue in handoff. As in if the user asks something and that is done by another assistant, the next assistant only speaks when the user says something or checks in. This happens sometimes and hence why the query. Same with context. Sometimes the hand-off has context and sometimes it doesn't. What could the issue be?
v
Thank you for describing the issue. To help pinpoint the cause, could you please confirm which context management setting (e.g.,
"all"
,
"lastNMessages"
, or
"none"
) is currently configured for your squad's handoff between assistants? This will help determine if inconsistent context transfer is due to configuration. Sources: - [Vapi Documentation Handoff Tool](https://docs.vapi.ai/squads/handoff) - [Vapi Documentation Silent Handoffs](https://docs.vapi.ai/squads/silent-handoffs)
a
It's set to "All"
v
Message marked as helpful by @ali1103! 🎉
a
Hi?
c
Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.