URGENT:- ERROR , NUMBER IMPORT is not happening fr...
# support
t
Hi I had tried every possible way to import number from telynix but it gives authorization error . have it been stopped by vapi?
v
Importing Telnyx numbers to Vapi is still supported. To resolve the authorization error, make sure you have added Vapi as a connection in your Telnyx account: 1. Go to the Connections and Applications tab in Telnyx. 2. Add Vapi as a connection and save your changes. Missing this step will prevent outbound calling and can cause authorization errors during import. For more details, see the [official Vapi documentation](https://docs.vapi.ai/telnyx). Source: - [Vapi Telnyx Import Guide](https://docs.vapi.ai/telnyx)
t
@User can you please help me on this
@User
@User
e
hey Tusher, please give more info on what error you're seeing and your email/org ID so we can look into it
t
Good mornign @Evadora (Vapi)
when i do outbound call i find An error occurred in this call: call.start.error-get-transportCouldn't Make Telnyx Call. Error: Request failed with status code 422
@Evadora (Vapi)
e
Pinging our team to look into this
c
Telnyx number import is still fully supported by Vapi and has not been stopped. The authorization error you're experiencing typically occurs due to one of the following: 1. Telnyx API credential issues - Your Telnyx account may need proper authentication configuration 2. Outbound Voice Profile not configured - You need to add Vapi as a connection in your Telnyx Outbound Voice Profile 3. SIP authentication credentials - Credentials may need to be set up in Telnyx for outbound calls To help troubleshoot, could you please provide: • The exact error message you're seeing • Are you importing via the Vapi dashboard or API? • Have you configured an Outbound Voice Profile in your Telnyx Portal and added Vapi as a connection? In the meantime, please verify these steps in your Telnyx account: 1. Go to [Telnyx Portal](https://portal.telnyx.com/#/outbound-profiles) 2. Create or edit an Outbound Voice Profile 3. Under "Connections and Applications" tab, add Vapi as a connection 4. Save your changes Full documentation for Telnyx import: [https://docs.vapi.ai/telnyx](https://docs.vapi.ai/telnyx) Let me know the details and I'll assist further!