I can't export selected calls from a campaign "Couldn't export calls. Contact support@vapi.ai for assistance Failed to fetch"

Thanks for reporting this issue. To help us investigate, could you please let us know which browser and operating system you were using when you saw the "Couldn't export calls" error? This will help us narrow down the cause and provide more targeted assistance. Source: - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)

Google Chrome 144.0.7559.97 Windows 10 Pro 22H2 19045.6456

Could you please share the network logs? Thanks, Shaunak

Hi Enzo, Thanks for the screenshot. Could you please try running the export one more time? Also, can you confirm that your email address is set as the organization’s main email? The export is automatically sent to the org’s primary email address, not necessarily the user who initiates the export. You can verify or update this by going to: Dashboard → Organization Settings → Organization Email Once you’ve confirmed that and retried the export, let us know whether the CSV comes through, and we’ll take the next steps if needed. Thanks!

I tried again following your instructions, but the same error happens again: https://cdn.discordapp.com/attachments/1465748255739613436/1466449282767912960/Captura_de_Tela_7.png?ex=697cc8d2&is=697b7752&hm=4ac8f7f0b8f96dddf9c9e4e14f3172e40efb3ff978e70e823185e1ee35a7fbcb&

Hi Enzo, really sorry for the delay. This is an unusual behaviour. I wasn't able to find any logs related to this. Could you also share the network logs as HAR file? I will provide the details on how to get it: 1. Open the login page, do not click sign in yet. And open the developer tools 2. Click on the network tab (click on the recording icon and check the preserve log, refer attached image) 3. Continue your export attempt 4. After the export attempt is completed, export the network logs as HAR file and send it in the reply here I am attaching an image for your reference, This should help get a better understanding of the issue you are facing. https://cdn.discordapp.com/attachments/1465748255739613436/1467531577897521212/image_31.png?ex=6980b8c9&is=697f6749&hm=585161226c06cec5c2dd07e2b9924a2166b71cb086c698fa44d2645508893c6a&

Hi, Thank you for the HAR file, It looks like the issue happened due to the calls being too much in the campaign, it appears to be an issue from our end. Till we fix it, I recommend exporting your campaigns using the API, more information provided here: https://docs.vapi.ai/api-reference/campaigns/campaign-controller-find-one