Private API Key
# support
m
Am I allowed a limited number of authorized requests using the Private API key with my current plan? Everything is correct, exactly where it needs to be yet I'm still getting errors saying "unauathorized". Could my billing plan be holding me back? https://cdn.discordapp.com/attachments/1466064218175311935/1466064218360123424/image.png?ex=697b6233&is=697a10b3&hm=f80178df5cec73850d576ddb2ba65edb60b9ce54c3baaca9229ac282c899ee3d&
c
Hi Mel, thanks for reaching out. Your billing plan does not limit the number of authorized API requests. API key authentication is not tied to your billing plan. "Unauthorized" errors are typically caused by authentication configuration issues, not billing restrictions. Could you please elaborate on what you are trying to do? Thanks!
m
Just trying to use API key to allow my clients to update Vapi assistants from their dash. It was working at first. I deleted the key and made a new one, still getting error. There's no reason it should be failing to publish to Vapi.
c
Could you go to your Dashboard and confirm whether it is a private key?
Also could you please share your Email ID associated with your Vapi account? Thanks!
m
Yes it is confirmed that it is, in fact, a private key. Are you an employee of Vapi?
c
Yes, I’m part of the Vapi team and happy to help here. To proceed and look into this on our side, could you please share the email address associated with your Vapi account? This will let us locate the correct org and verify the setup. Thanks!
d
does past due mean i owe it, cuz when i open it i t says paid
c
Could you please share a screenshot of the issue you are facing?
y so many, and wut is this
c
Please share your email ID.
d
dm me
c
Please create a new ticket through email